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Customer Insight Analyst
Hong Kong | Full Time

We are looking for an individual who has experience in dealing with financial and customer behavioral data, is familiar with statistical tools, can manipulate and model data and has a superb commercial acumen. Being passionate about customers is a must.

  • Data collection and cleansing - collect, clean, and consolidate data for analysis purposes.
  • Performance analysis - collect, understand & analyze data to improve business performance.
  • Build PURE group’s research and insight capability.
  • Ensure proposals are driving financial performance – ideas are commercially viable.
  • Perform customer segmentation and profile analysis through statistical methods to deep drive into customer persona and needs.
  • Run analysis on existing customer data to help with retention initiatives, identifying at risk customers.
  • Extract the right data to enable senior management to design, implement and iterate our customer journey, identifying opportunities to enhance the experience through the various touchpoints.
  • Conduct campaign evaluations, measure effectiveness, and provide recommendations to improve future response/ ROI.
  • Marketing/ Business/ Data Science/ Statistics or related discipline
  • At least 2 years’ experience in related field, preferably with luxury retail or retail experience
  • Experience in data handling, reporting and management information.
  • Able to analyze and translate data into meaningful reports with recommendations.
  • Excellent proficiency in Microsoft Excel and Power Point.
  • Proactive, self-motivated, creative and a team player.
  • Ability to organize, prioritize workflow and meet deadlines.

Working Hours

  • Monday to Friday 9am-6pm

Work Location

  • Central
  • Free access to all PURE Fitness & Yoga clubs
  • nood Food & Kurious Discount
  • Medical & Dental Insurance
  • Marriage Leave, Community Leave
  • Comprehensive Career Ladder & On-the-job Training
  • Attractive Staff Referral Bonus Program
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