PURE Group

职责

Oversee daily operations across multiple clubs to ensure smooth opening, operating, and closing with no service gaps.
Ensure all clubs meet PURE standards for safety, cleanliness, maintenance, and presentation.
Drive consistent implementation and compliance with SOPs and operational workflows.
Manage departmental profit and loss by effectively controlling expenses and labor costs to ensure financial sustainability.
Ensure a consistently premium member experience in every club, aligned with PURE’s brand and service standards.
Review member feedback and experience metrics regularly and implement improvements where needed.
Lead, coach, and develop club managers and frontline teams to deliver high service standards and strong operational discipline.
Work closely with Facilities, IT, Sales, Fitness / Yoga, and Customer Services / Client Experience teams to resolve operational issues quickly.
Coordinate and follow up on repairs, system issues, and other escalations until closure.
Monitor operational KPIs and club performance (e.g., readiness checks, member experience, issue resolution time, service standards).
To perform projects and ad hoc assignments instructed by managements.

资历

Bachelor’s degree or 5–7 years’ experience equivalent in multi-site operations, hospitality, fitness/wellness management, or customer experience leadership.
Proven track record managing multiple locations and frontline teams in a service-driven environment.
Full-time role with flexibility to work early mornings, evenings, weekends, and public holidays as needed.
Regular travel between PURE locations within Kowloon & Hong Kong
Occasional regional travel for meetings or training may be required.
Must be comfortable working in active fitness and yoga environments, conducting club walkthroughs, and being on your feet for extended periods.
Spoken Cantonese is a must.
Good command of spoken and written English is required.

福利