Responsibilities:
- Answer telephone calls on enquiries
- Assist client for appointments/ sessions booking
- Handle outstanding case e.g. client request/ session transfer etc.
- Take message on feedback/ complaints and follow up with Fitness Manager
- Prepare contract and collect Personal Training session payment
- Administration work for Personal Training department (e.g. input data into internal system & update statistic reports, email communication, liaise with different departments, etc.)
