Turn Life ON. Discover an inspiring career at the PURE Group
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IT Service Desk Manager
Hong Kong | Full Time

The PURE Group

Founded in 2002 and headquartered in Hong Kong, The PURE Group is Asia’s leading premium lifestyle brand that includes PURE Yoga, PURE Fitness, pure Pilates, PURE Nutrition, nood food, PURE Online and FUZE. PURE Group has locations in Hong Kong, Shanghai, Beijing, Singapore, and New York. As of today, the Group has more than 100,000 clients and 2,000 employees. The PURE Group is an integrated community dedicated to helping people lead a happier, balanced 360˚ lifestyle.

Our people are at the heart of everything we do. We value the core principles of ‘PUREPath’: Passion, +Attitude, Teamwork, and Honesty. If you believe you align with these values and would be a great addition to our team, we invite you to meet with us!


  • Oversee the day-to-day IT service desk operations with ITIL-based service support processes that include incident management, problem management, change management, configuration management, escalation management and continual service improvement.
  • Analyze the performance KPI of service desk activities to identify problem areas. Communicate with the vendor to provide feedback and oversee team training and development.
  • Collaboration on policies and SOPs; work with peer managers to develop, execute, and measure effectiveness performance.
  • Maintain positive relationships with internal customers, identify internal needs, collaborate, and transform necessary needs into action plans to improve customer satisfaction.

Working Hours:

  • Monday to Friday 9am-6pm


  • Central


To apply for this position, please click the button below or send your CV to hr@pure-international.com

For further inquiries, please call our Human Resources Department at 3691 3804 or WhatsApp us at 6792 4467.

Personal data provided by applicants will be used solely for recruitment purposes.



  • Bachelor’s degree in information technology, Computer Information Systems, Management Information Systems, or related disciplines
  • ITIL Practice Manager Certification is a MUST (we do not consider ITIL Foundation candidates)
  • At least 5+ years in retail or hotel industry with minimum 3+ years’ experience in a regional IT service management role.
  • Knowledge in Active Directory, Cloud Services, Computer Hardware, and Core Networking.
  • Strong end-user verbal and written communication skills.
  • Strong analytical thinking, problem solver, attention to detail, proactive and passionate at work.
  • Result-oriented, able to execute and deliver results.
  • Team player.
  • Good command of written and spoken English, Cantonese, and Mandarin.


  • Free access to all PURE Fitness & Yoga clubs
  • nood food Discount
  • Medical Insurance
  • Marriage Leave, Community Leave
  • Comprehensive Career Ladder & On-the-job Training
  • Attractive Staff Referral Bonus Program
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