The PURE Group
Founded in 2002 and headquartered in Hong Kong, The PURE Group is Asia’s leading premium lifestyle brand that includes PURE Yoga, PURE Fitness, pure Pilates, PURE Nutrition, nood food, PURE Online and FUZE. PURE Group has locations in Hong Kong, Shanghai, Beijing, Singapore, and New York. As of today, the Group has more than 100,000 clients and 2,000 employees. The PURE Group is an integrated community dedicated to helping people lead a happier, balanced 360˚ lifestyle.
Our people are at the heart of everything we do. We value the core principles of ‘PUREPath’: Passion, +Attitude, Teamwork, and Honesty. If you believe you align with these values and would be a great addition to our team, we invite you to meet with us!
Responsibilities:
- Oversee the day-to-day IT service desk operations with ITIL-based service support processes that include incident management, problem management, change management, configuration management, escalation management and continual service improvement.
- Analyze the performance KPI of service desk activities to identify problem areas. Communicate with the vendor to provide feedback and oversee team training and development.
- Collaboration on policies and SOPs; work with peer managers to develop, execute, and measure effectiveness performance.
- Maintain positive relationships with internal customers, identify internal needs, collaborate, and transform necessary needs into action plans to improve customer satisfaction.
Working Hours:
- Monday to Friday 9am-6pm
Location:
- Central
Application:
To apply for this position, please click the button below or send your CV to hr@pure-international.com
For further inquiries, please call our Human Resources Department at 3691 3804 or WhatsApp us at 6792 4467.
Personal data provided by applicants will be used solely for recruitment purposes.
